The Reference Management Elite: Liz Pedro, Five9

The Reference Management Elite: Liz Pedro, Five9

Self-described "Research Junkie" The Reference Manager to Know Liz Pedro is something of a celebrity in reference management circles. (Twitter: @mslizpedro) She’s built successful programs at five different companies and has been actively blogging and speaking about...

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3 Overlooked Benefits of Documenting Sales Wins

3 Overlooked Benefits of Documenting Sales Wins

Congratulations! Your team just landed that big deal. You know, the one that they've been chasing for months. The one that required 5 demos, 35 phone calls, a 2 month security audit, 3 reference calls, 67 emails and convinced 18 people and their dog at the account the...

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Have You Overlooked This Customer Success Component?

Have You Overlooked This Customer Success Component?

Did you attend the biggest customer success event on the planet - Pulse 2017?  I did, and boy was it energizing. Not because it was 4,000+ people. Not because of the surprise Vanilla Ice performance at 9am. Not because of the amazing atmosphere at the event. I am...

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The Reference Management Elite: Brian Piper

The Reference Management Elite: Brian Piper

When a Career Pivot Makes All the Difference Meet Brian Piper Brian Piper, who’s been in his current role in Customer Marketing at the leading security information company Rapid7 for a year and half, doesn’t mince words. “I was brought in because Rapid7 had no...

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