Everybody on the [RO] team, from their technology experts to our project managers, were wonderful and I really appreciated the expertise they had about reference management in general because they oftentimes challenged us when we were working through the technology, and marrying the technology to our business process and workflows. That was really wonderful because I felt like we had an extension of reference management experts to help us define the business processes and the technology with us. They were wonderful.
- Marie Ross
Director of Customer Reference Group, EMC