Take a tour and click on the destination that most intrigues you

Why Take Advantage of this program?

RO Innovation is headquartered in Denver, Colorado; a city known for its Mile High elevation, famous 14-ers, and gorgeous Rocky Mountains. Taking a nod from the nature surrounding us, the Elevate program is focused on elevating our customers’ success.

Through this program (which is no additional cost to you), we want to help you elevate the visibility and effectiveness of your program to an executive level. We want to elevate the levels of user adoption, stakeholder buy-in and overall effectiveness of the RO platform you’re invested in. We want to elevate your thought leadership, advocacy, great ideas and best practices in the marketplace. We want to help you elevate the power of the voice of the customer in sales and marketing activities, and showcase how that has profound impacts on revenue. We want to help you climb to new levels of success, and we will be there as your customer reference Sherpa every step along the way.

Let us be your Customer Reference Sherpa every step along the way.

IMPLEMENTATION

Dedicated support team to get your system initially set up, provide training & tech assistance, and get you started on the right foot

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PROFESSIONAL SERVICES

RO solutions aren’t just about technology. It’s about the dedicated program management team there to support you, help guide you and ensure your program’s success. Our suite of available services from customer reference program development, consulting, expedited integrations and development, content development and more are there to help you excel.

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ONBOARDING COMMUNICATIONS

Flexible, yet templated, onboarding communications plan for your team during kick-off and post-implementation designed to set the stage for program success and increase user adoption from day one.

We know there are common challenges that we all face when we are implementing a new program or technology.

  • Best Practices and Learnings from other like-minded organizations – Success Story’s
  • Getting legacy data into multiple systems – agnostic integration
  • Integrating with SFDC or other CRM’s
  • User Adoption – getting your internal customers to see the benefit and engage
  • Executive Support and consistent buy-in through the program’s life
  • Length of Implementation and complexity…make it simple and easy
  • Communication – reporting / updates on the program to management

We know it’s not all about you and you have multiple departments to work with – we have the expertise and experience to help

eBook: Starting a Customer Reference Program from Scratch

eBook: Starting a Customer Reference Program from Scratch

Download the ultimate guide to kick-starting a customer reference program! Covering all phases, from securing program approval to launching the program and measuring success, this valuable eBook provides best practices and tips directly from your peers to get you up and running fast. Plus there is a bonus download for a set of checklists to make sure you don’t miss any steps.

Download

CUSTOMER LINKEDIN GROUP

This exclusive customer-only group is the go-to spot to share best practices and network amongst peers, get advice, ask questions, share stats & research and more

Let’s all share and learn how to take care of our customers together

It can’t be just about RO giving you insight and guidance on what you should do or not do. We are focused on the practitioner model which means we all need to learn from existing subject matter experts that are in the trenches every day learning from mistakes and finding unique and innovative ways to succeed.

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THE Customer Reference Program

We believe that is worth making a remark (…or 20) about!

The voice of RO’s customers break through a world of “noise,” full of common run-of-the-mill messages, by sharing their extraordinary messages, testimony, stories and thought leadership to a larger audience. It may be our brand’s tagline, but “Activating the Voice of Your Customer” is not something we just tell our customers to do. It is something that we practice day-in and day-out via our Customer Reference Program, newly launched as THE Customer Reference Program.

Harness the Success of the RO Community

What are your fellow RO Customer peers saying and doing that’s working for them? Compare learnings, listen to tips, strategies and thought leadership or participate live on one of our quarterly customer forum online calls.

Learn

Listen

Lead

Continue to Learn and Grow with Us

PRODUCT UPDATES

Feature Briefs are quick informational briefs on the benefits of specific features of our products. Tech Updates provide quick updates on bug fixes, minor product updates, and the like.

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QUARTERLY Customer SURVEYS

It’s not just about Concepts or Theory’s but it’s about reality. That’s why we need to hear from you.

Short (5-10 question) quarterly survey where RO customers have the opportunity to provide their feedback, thoughts, overall satisfaction levels and suggestions about our company. RO will then implement this information in our messaging, content, communications and product developments.

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eBook: Starting a Customer Reference Program from Scratch

Stay Connected

Download the ultimate guide to kick-starting a customer reference program! Covering all phases, from securing program approval to launching the program and measuring success, this valuable eBook provides best practices and tips directly from your peers to get you up and running fast. Plus there is a bonus download for a set of checklists to make sure you don’t miss any steps.

Download

Best Practices, Insights, Trends, Future Considerations and Advisory

EXCLUSIVE RESEARCH ACCESS – Annual Trends

RO Innovation is the premier thought leader in customer reference management. As such, we provide our customers with exclusive first-right access to stats, trends and other best practices in the market.

We know it’s not about just want RO tells you. We’ve aggregated 3 party experts to help guide you on what to anticipate in the future for Customer Reference Management

  • 64% of companies cannot accurately measure the ROI of their customer reference programs 64%
  • About 27% of the top 100 customers were active participants in reference programs, and only 12.5% of all customers participated. 27%
eBook: Starting a Customer Reference Program from Scratch

Driving Customer Success

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Not Just About the Implementation

BUSINESS REVIEWS

The RO executive staff will sit down with your team for a “one-on-one” style review of your account performance and other reports, and discuss strategies for taking your success to the next level.

We know you just don’t “build it and they will come” we have a few ideas on how to help:

  • User Adoption
  • Using the data to drive successful strategies
  • Build communication programs
  • New Product integration
  • Prioritization of updated technologies
  • Best practice sharing of customer case studies in your industry

PROFESSIONAL SERVICES

RO solutions aren’t just about technology. It’s about the dedicated program management team there to support you, help guide you and ensure your program’s success. Our suite of available services from customer reference program development, consulting, expedited integrations and development, content development, data analysis and more are there to help you excel.

We know you just don’t “build it and they will come” we have a few ideas on how to help:

  • User Adoption
  • Using the data to drive successful strategies
  • Build communication programs
  • New Product integration
  • Prioritization of updated technologies
  • Best practice sharing of customer case studies in your industry

Learn More

Stay Connected and Don’t Miss Out

THOUGHT LEADERSHIP EMAIL SUBSCRIPTION

RO Innovation provides thought leadership, research, industry stats and other helpful content on a monthly basis in short, organized email communications – all with the purpose of helping you be more informed and stay abreast the latest trends.

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