Benefits

Organized-Streamlined Request Fulfillment

Processing, assessing and fulfilling reference requests can be time-consuming and labor-intensive, especially when requests come from sales teams across your organization. ReferenceView makes this process easier by providing you with a platform that organizes reference requests in a clear workflow for more efficient fulfillment.

ReferenceView is a central repository for all things reference, giving you ultimate visibility in every aspect of your reference program.

• You can store all reference assets including audio, video, written testimonials, case studies, presentations, and more in one centralized location for easy asset inventory and organization.
• Dashboards make it easy to see what is available to fulfill a reference request based on unique selling situations.
• A configurable reference request workflow eliminates last minute scrambling and “Hail Mary” desperation emails from sales asking everyone in the organization if they have a customer who can serve as a reference.
• Centralized request management helps breed confidence among both sales reps AND participating customers that reference requests will be handled swiftly and according to customer availability.

ReferenceView makes the process of requesting and utilizing customer references more manageable – and your job less stressful. Organized request processes also help you manage the usage and relationships of references, so you can avoid reference burnout and cater to their requests for how much they want to be contacted. What’s more, ReferenceView’s request fulfillment workflows can also help you recognize those customers who are active participants in your program and worthy of rewards.