During our initial Salesforce.com integration implementation, the team at RO Innovation was very flexible in working with us to meet our specific business requirements and was vigilant about minimizing the investment required from our IT team. We are continuing to enhance the application to suit our growing needs, and feel confident about the minimal implementation and configuration effort required on our end to complete the next phases.
RO will be the Global Sales Enablement platform for Misys …We have agreed to extend the RO Innovation tool that manages our customer referenceability assets on Salesforce.com to include sales tools. This is a great tool as sales reps will see relevant collateral highlighted in their opportunities in Salesforce.com and they will also be able to create “spotlights” for customers that include all collateral. Additional features include rating, comments and analysis, and the ability to preview, download and send easily.
Suzanne McLaughlin – Director, Solution Marketing & Programs, Misys
RO Innovation is our technology partner for channel sales enablement. In the past, our solution providers had to spend time digging for collateral and would get frustrated. We chose RO Innovation because the platform is so easy to use. Our solution providers love using it, and we love we’ve saved them time and effort.
Mike Wilkinson – VP Field Marketing, BroadSoft
HP selected RO Innovation as the most experienced and visionary reference management provider on the market. With the reference integration in Salesforce.com, we have been able to incorporate HP’s customer reference program directly into the sales cycle. Now for the first time in HP’s history, we can track the business benefits of references in real time.
Senta Cermakova, Hewlett-Packard Corporation
When it came to a customer reference solution, it was important for us to work with a firm that was not just a vendor, but rather a true partner. The team at RO Innovation was a huge differentiator in our decision. We recognized we could rely on their professional expertise in customer reference management and know they will grow with GHX as our needs evolve and change over time.
Jeanette Marquess – Director of Strategic Marketing, GHX
I find the Customer Reference Assets Tool helpful in giving a high-level overview to spark interest in the solutions I am introducing. I also enjoy the “big-brother” capability of the notifications I receive relaying when and which links have been opened, which is helpful in my follow-up.
Client Testimonial – Pearson Learning Solutions
The ability to integrate with Salesforce.com was absolutely key to our selection of ReferenceView. All of our sales reps use Salesforce and we wanted to make sure that we could offer them a seamless integration to ReferenceView. We are so pleased with the end result.
Tricia Sale, Senior Manager of Client Reference Program, Blackboard, Inc.
Everybody on the [RO] team, from their technology experts to our project managers, were wonderful and I really appreciated the expertise they had about reference management in general because they oftentimes challenged us when we were working through the technology, and marrying the technology to our business process and workflows. That was really wonderful because I felt like we had an extension of reference management experts to help us define the business processes and the technology with us. They were wonderful.
Marie Ross – Director of Customer Reference Group, EMC
Our sales reps find value in various elements of ReferenceView. One of our reps from the U.K. loves the Spotlight feature and indicated how nice it is to send a Spotlight and see whether his client has viewed the Spotlight. Another rep told me how great it is to be able to find references based on specific criteria with ReferenceView in their search process. Another rep recently was talking about how easy it was to just send a request through and see the feedback right in the system.
Tricia Sale – Senior Manager of Client Reference Program, Blackboard, Inc.
Our Net Promoter results are very insightful, but where the data becomes even more impactful is when the responses become voices and the statistics become advocates. With RO, we can elevate our Promoters to a position of influence…and engage our audiences with invaluable third party endorsements.
Cara Garney – Director of Customer Experience, Deltacom
Our sales teams are really excited about using the new [application] as it saves them time up front, it demonstrates that we’re a highly technological company, and it gives them additional reasons to contact and then follow up with their prospects.
Lynn Comer – Channel Marketing Manager, HireRight
I would say that if you’re looking for an [application] that has much greater ability to scale and the ability to adopt for new prospects and customers and you want to work with a professional company, you’ve got a great solution in RO Innovation.
Craig Schlagbaum – VP Indirect Channel Sales, Level(3)
Using customer references during the sales process is a huge plus but can be very time consuming. References Online has made it easy for our company to have access to this valuable resource.