Now HiringBusiness Analyst is a junior level position on the RO Professional Services team with an opportunity for advancement to a Project Manager role.


  • Provide first level support to RO Innovation clients and their use of RO Innovation SaaS platforms
    • Respond to Client email and phone call requests
    • Submit issue tickets to RO Development team and track resolution
    • Escalate issues, requests and questions to RO Project Managers and Development team
  • Perform various implementation project tasks for RO Services Project Managers including:
    • Data field creation and updates screen and feature configuration, and other data model updates to clients’ RO platforms
    • Data preparation for Import
    • Data entry for various client projects
    • Editing of audio interviews and uploading interview content
    • Project management of contractor deliverables
    • Reference Assessment calls for client projects
    • Development of materials for the RO Services team
    • Special projects for RO Sales and Marketing team
    • Other tasks and projects as assigned by the RO Services team
  • Perform various Help-Desk tasks to support RO Client programs
    • End user training
    • Data cleansing, population and quality assurance
    • Report creation
    • Supporting the program team in managing reference program workflows

Desired Skills & Experience

The ideal candidate will have these traits:

  • Strong organizational and communication and interpersonal skills
  • A self-starter who enjoys working in a fast-paced environment, and  can manage multiple tasks simultaneously and drive them to completion
  • Ability to maintain professional and positive working relationships and interactions with customers, peers and partners
  • Strong computer skills, proficient with MS Office applications. Working knowledge of MS Access, Adobe Audition
  • Direct experience working with Customer Reference or Sales Enablement programs
  • Background in  Sales, Sales Operations, Customer Marketing, or Professional Services
  • Working knowledge of SaaS platforms, Salesforce.com and other CRM platforms
  • Ability to work closely with product development teams to jointly define, implement and deliver SaaS platform features


Bachelor of Science in Business Administration


This position is located in the Denver, Colorado metro area.

Company Description

RO Innovation accelerates our clients’ sales cycles resulting in increased revenue and provides intelligence to drive smarter marketing spend. Through our solutions and services we leverage the voice of the customer enabling sales and marketing organizations to deliver the right content at the right time throughout the buying process.

Additional Information

Type Full-time
Location Denver, CO metro area
Experience Junior level
Functions Consulting, Project Management
Industries Information Technology and Services, Management Consulting, Computer Software


Please send inquiries and resumes to Daniel Montoya at dmontoya@roinnovation.com.