Terms and Conditions for the 2018 RO Sherpa Awards

Contest Official Rules

COMMON TERMS USED IN THESE RULES: These are the official rules (“Official Rules”) that govern the RO Sherpa Awards contest promotion (“Contest”). In these rules, “we” “our” and “us” refer to RO Innovation. (“RO”), the sponsor of the Contest. “You” and “your” refer to an eligible Contest entrant, and “your company” refers to the RO Innovation customer (i) that You represent or (ii) on behalf of whom You have submitted your entry.


This is a skill-based Contest. The object of this Contest is to recognize customer representatives who are excelling at the use of RO Innovation’s Solutions by judging entrants based on judging criteria. Each RO Sherpa Award submission You create and submit in the Contest will be called an “entry.” Entry eligibility will be determined using the criteria in Paragraph 4. All eligible entries received will be judged using the criteria in Paragraph 7, and the judges will select 5 customer representatives who will each receive the prize described below.

2. What are the start and end dates?

This Contest starts at 12:01 AM Pacific Time on May 1, 2018 and ends at 11:59 Pacific Time on July 31, 2018 (the “Entry Period”). Entries must be received within the Entry Period to be eligible. Any entries received outside of those dates will be disqualified. RO Innovation may, in its sole discretion, extend the Contest End Date for a reasonable period.

3. Can You Enter?

You are eligible to enter this Contest if You meet the following requirements: You are least 18 years of age or older at the time of entry; You are NOT an employee of RO Innovation; You are not a government employee, You do not work for a company that prohibits acceptance of the prize, You are NOT involved in any part of the administration and execution of this Contest; and You are NOT an immediate family (parent, sibling, spouse, child) or household member of a RO Innovation employee, or a person involved in any part of the administration and execution of this Contest.

You may submit an entry with respect to your company or with respect to another company. If You submit an entry with respect to another company, You agree to receive approval from that company to submit the entry and to make the statements made in these Official Rules on behalf of that company.

4. What constitutes an eligible entry?

To be eligible for judging, an entry must meet the following content/technical requirements: A user of any active RO Innovation solution in good standing may nominate himself or herself. A representative of a RO Innovation partner may nominate a user of such a solution at a customer. A RO Innovation employee may nominate a user of such a solution at a customer.

Nominations must be submitted via the 2018 RO Sherpa Awards website intake form. No hard copy nominations will be accepted. The online nomination may be augmented by supporting materials to assist judges in determining how well the nominee meets the criteria for the selected award. If including supporting materials, please also send these with the online nomination. You must have obtained any and all consents, approvals or licenses required for You to submit your entry; and your entry must not otherwise violate the rights of any other person or company by using their trademarks, music, logos, names, images or other intellectual property without their express written consent.

In addition, an eligible entrant must be able to (i) attend the RO Elevate Customer Summit, and (ii) agree, on behalf of your company, to use of the company name and logo in association with all 2018 RO Sherpa Award promotion, news, and publicity.

5. How will your entry be potentially used?

Other than what is set forth herein, we are not claiming any ownership rights to your entry. However, by submitting your entry, You, on behalf of yourself and your company, are granting us an irrevocable, royalty-free, worldwide right and license to: (i) publicize, use, review, assess, test and otherwise analyze your entry and all its content in connection with this Contest; and (ii) feature your entry and all its content in connection with the promotion of this Contest in all media including customer success stories (now known or later developed). Furthermore, You, on behalf of yourself and your company, (i) agree to sign any necessary documentation that may be required for us and our designees to make use of the rights You granted above; (ii) understand and acknowledge that we may have independently developed or commissioned materials similar or identical to your submission, and waive any claims You or your company may have resulting from any similarities to your entry; (iii) understand that we cannot control the incoming information You will disclose to our representatives in the course of entering, or what our representatives will remember about your entry and (iv) understand that we will not restrict work assignments of representatives who have had access to your entry. By entering this Contest, You, on behalf of yourself and your company, agree that use of information in our representatives’ unaided memories in the development or deployment of our products or services does not create liability for us under the Official Rules or copyright or trade secret law; understand that neither You nor your company will receive any compensation or credit for use of your entry, other than what is described in these Official Rules. Please note that following the end of this Contest your entry may be posted on a website selected by us for viewing by visitors to that website. We are not responsible for any unauthorized use of your entry by visitors to this website. While we reserve these rights, we are not obligated to use your entry for any purpose, even if it has been selected as a winning entry. If You (or, if You are a minor, your parent or legal guardian) or your company do not want to grant us these rights to your entry, please do not enter this Contest.

6. How do You submit your entry?

To submit your entry, fill in the nomination form.

We are not responsible for entries that we do not receive for any reason, or for entries that we receive, but are not decipherable for any reason. We will automatically disqualify: (1) Any incomplete or illegible entry; (2) Any entries that we receive from You that are in excess of the entry limit described above; and (3) Any entry that does not meet the nomination criteria (Refer to rule number 4).

7. How will entries be judged?

A panel of RO Innovation and non-RO Innovation judges will review all eligible entries received and select, at their sole discretion, winners who are excelling at their use of RO Innovation. The decisions of the judges are final and binding. If we do not receive a sufficient number of entries meeting the entry requirements, we may, at our discretion, select fewer or more winners. In the event of a tie between any eligible entries, the tie may or may not be broken by an additional judge who will judge the tied entries based on the criteria listed above.

8. What is/are the prize(s)?

The winners will be awarded one crystal RO Sherpa Award for their company’s achievements at the RO Elevate Customer Summit. Additional awards may be purchased by the winner. You are responsible for the cost and shipping of additional requested awards.

If for any reason the advertised prizes are unavailable, we reserve the right to substitute a prize of equal or greater value. Each winner of this Contest: (1) may not exchange the prize for cash or any other merchandise or services; (2) may not designate someone else as the winner, and (3) if the winner chooses to accept a prize, will be solely responsible for all applicable costs related to accepting the prize. If the winner is unable or unwilling to accept the prize, RO Innovation will award it to an alternate winner.

9. How will You know if your entry is a winner?

On or around August 15, 2018, RO Innovation, will complete judging and potential winners will be determined based on the criteria stated above. We will notify the winners by sending a message to the e-mail address, the phone number, or mailing address (if any) listed on your entry within 7 days following the selection. If the notification that we send is returned as undeliverable, or the winner is otherwise unreachable for any reason, we may award the prize to an alternate selected winner. If there is a dispute as to who is a winner, we will consider the winner to be the authorized account holder of the e-mail address used in your entry, or the person residing at the mailing address listed on your mail-in entry. We may require winners to sign an affidavit of eligibility, liability/publicity release. If a winner does not sign and return these required forms within the time period listed on the winner notification message, we may disqualify the winner and select an alternate winner.

10. What other conditions are You agreeing to by entering this Contest?

This Contest will be governed by the laws of the State of Colorado, and You consent to the exclusive jurisdiction and venue of Colorado courts (state and federal) for any disputes arising out of this Contest. By entering this Contest You agree: (1.) To abide by these Official Rules; (2.) To the extent allowed by law, to release and hold harmless RO Innovation, its affiliates, employees and agents from any and all liability or any injury, loss or damage of any kind arising from or in connection with this Contest or any prize won; (3.) that RO Innovation’s decisions will be final and binding on all matters related to this Contest; and (4.) that, on behalf of yourself and your company, RO Innovation may use your proper name and state of residence as well as your company name online and in print, or in any other media, in connection with this Contest, without payment or compensation to You or your company, except where prohibited by law.

11. What if something unexpected happens and the Contest can’t run as planned?

If someone cheats, or a virus, bug, catastrophic event, or any other unforeseen or unexpected event that cannot be reasonably anticipated or controlled, (also referred to as force majeure) affects the fairness and / or integrity of this Contest, we reserve the right to cancel, change or suspend this Contest. This right is reserved whether the event is due to human or technical error. If a solution cannot be found to restore the integrity of the Contest, we reserve the right to select winners from among all eligible entries received before we had to cancel, change or suspend the Contest. Computer “hacking” is a crime. If You attempt to compromise the integrity or the legitimate operation of this Contest by hacking or by cheating or committing fraud in ANY way, we may seek damages from You to the fullest extent permitted by law. Further, we may ban You from participating in any of our future Contests, so please play fairly.

12. How can You find out who won?

Individual winners will be directly contacted as described above, and will be publicly announced in November 2018, at RO Elevate Customer Summit 2018. RO Innovation will issue a press release publicly announcing the winners following RO Elevate in San Jose, California.

13. Who is sponsoring this Contest?

RO Innovation is the sponsor of this Contest. 1624 Market Street, Suite 202, Denver, CO 80202.