Let’s face it. Despite the access they have to online information, customers have low levels of trust in messages they see on vendor websites, collateral sent to them and phone calls with your staff. Instead they’re looking to friends, family, and even strangers for...
Like many Customer Marketers, I have a passion for not only bringing the voice of the customer to life, but also creating opportunities for those voices to be elevated and recognized for their success. Over the past year and a half, I have had the honor of helping...
Advocacy: The Common Thread Tying Business Together There are so many products out there in the marketplace. Especially in the B2B SaaS world where it’s all about features and price and spinning a value prop to assure someone you’re better than the competitor. It’s a...
Hey Marketers, Want Buyer’s Trust? Be More Human. Human beings naturally fear change. We instinctively cling to the status quo. Change is hard. Change is scary. Change requires us to do something differently than before, to change our mindset, to take a risk on...
For years, marketing professionals have been touting the importance of using customer stories in sales and marketing efforts. After all, what better way to reach prospective buyers than with tales of success from existing customers? While these pleas have often fallen...
